Volkswagen - Service Advisor

Volkswagen of Garden Grove; Garden Grove (CA); Vor Ort; USD 52.000 - 68.000; Vollzeit

Zusammenfassung

Volkswagen of Garden Grove in Garden Grove, CA seeks a Service Advisor to be the first point of contact for customers, determine repair and maintenance needs, and schedule technicians.

Responsibilities include creating estimates and repair orders, updating customers on progress, and driving customer satisfaction. CDK experience is a plus; Saturdays required.

Qualifikationen

• Strong customer service orientation.
• Ability to handle multiple tasks.
• CDK experience is a plus.
• Ability to work Saturdays.

Aufgaben

• Meet with customers to determine repair and/or maintenance needs.
• Update customers on progress and communicate throughout the day.
• Verify warranty and service contract coverage by examining records.
• Create estimates by costing materials, supplies, and labor; including deductibles.
• Prepare repair orders describing issues and required repairs; obtain approvals.
• Monitor vehicle progress and keep customers informed.

Kenntnisse

Customer service

Organizational skills

Team player

Multitasking

Focus under pressure

Jobbeschreibung

As a Service Advisor, you are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

Automotive Service Advisor Job Duties:

• Meet with customers and determine their needs for repair and/or maintenance of their vehicle needs and issues.
• Increase customer satisfaction by building customer relations.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Create estimates by costing materials, supplies, and labor; including deductibles using X-Time.
• Prepares repair orders (RO) by describing issue, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Perform active deliveries. All guest needs to be walked to their vehicles and all advisor needs to talk about the VW survey and ask to fill it out.
• Perform follow-up calls with all guest

Automotive Service Advisor Requirements:

• Excellent customer skills
• Organizational skills
• Team player
• Ability to perform a variety of tasks simultaneously
• Ability to concentrate and accomplish tasks despite interruptions
• CDK experience is a plus 1 year
• Able to work on Saturdays