Automotive Service Advisor – Customer Care Champion

ARKANSAS FLEET CARE SOLUTIONS; Alexander (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

ARKANSAS FLEET CARE SOLUTIONS is looking for an Automotive Service Writer to enhance customer satisfaction in their service department. In this role, you will be the key point of contact for customers, providing accurate service estimates and coordinating with technicians to ensure timely repairs.

The ideal candidate must have proven experience in customer service within the automotive industry, strong communication skills, and proficiency in service writing software. Join us to drive exceptional service in a fast-paced environment.

Qualifications

• Proven experience as a service writer or in a similar customer service role in the automotive industry.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the primary point of contact for customers regarding service inquiries and vehicle maintenance.
• Prepare accurate service estimates and repair orders for customers.
• Coordinate with technicians to ensure timely and efficient service delivery.

Skills

Customer service expertise

Knowledge of automotive repair

Communication skills

Multitasking ability

Detail-oriented

Education

High school diploma or equivalent

Tools

Mitchell1

Auto Integrate

Job description

ARKANSAS FLEET CARE SOLUTIONS is looking for an Automotive Service Writer to enhance customer satisfaction in their service department. In this role, you will be the key point of contact for customers, providing accurate service estimates and coordinating with technicians to ensure timely repairs.

The ideal candidate must have proven experience in customer service within the automotive industry, strong communication skills, and proficiency in service writing software. Join us to drive exceptional service in a fast-paced environment.