Service Advisor

Doggett Freightliner; North Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Doggett Freightliner in North Little Rock, AR seeks a Service Advisor to connect customers with our technicians and ensure a smooth service experience. You will document vehicle concerns, explain recommended repairs, and present estimates to obtain approval.

The role requires strong communication, multitasking, and automotive basic knowledge. Proficiency with service software and record-keeping is essential for efficient operations.

Qualifications

• High school diploma or equivalent.
• Previous experience as a Service Advisor or in automotive customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of automotive systems and terminology.
• Proficient with computer systems and service management software.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Provide clear explanations of recommended services and repairs.
• Prepare and present service estimates and obtain customer approval.
• Coordinate with service technicians to ensure timely and quality repairs.
• Keep customers informed about the status of their vehicle service.
• Process service orders, invoices, and payments efficiently.
• Maintain accurate records of customer interactions and vehicle service history.
• Promote additional services and maintenance to enhance customer satisfaction and retention.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Automotive knowledge

Service software

Education

High school diploma

Automotive training

Tools

Service management software

Job description

We are seeking a motivated and customer-focused Service Advisor to join our team in North Little Rock, AR. The ideal candidate will act as the liaison between customers and our service technicians, ensuring a smooth and positive service experience. If you have excellent communication skills and a passion for automotive service, we want to hear from you.

Key Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Provide clear explanations of recommended services and repairs.
• Prepare and present service estimates and obtain customer approval.
• Coordinate with service technicians to ensure timely and quality repairs.
• Keep customers informed about the status of their vehicle service.
• Process service orders, invoices, and payments efficiently.
• Maintain accurate records of customer interactions and vehicle service history.
• Promote additional services and maintenance to enhance customer satisfaction and retention.

Qualifications

• High school diploma or equivalent; additional automotive training is a plus.
• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of automotive systems and terminology.
• Proficient with computer systems and service management software.
• Detail-oriented with excellent organizational skills.
• Ability to work flexible hours, including some weekends if needed.