Service Advisor

Toyota Of Glendale; Glendale (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

401K

Health & Wellness Program

community involvement

company paid vacation and holidays

Job summary

Toyota Of Glendale is seeking a Service Advisor to act as the primary contact between customers and technicians, ensuring clear communication and timely service delivery. You will explain repairs, manage expectations, and strive for first-time right service.

The ideal candidate has a high school diploma or GED, automotive training or experience, and at least one year in a dealer or large facility. ASE certification is a plus, with a strong focus on customer service and teamwork.

Qualifications

• High school diploma or GED required; post-secondary automotive training or equivalent experience preferred.
• ASE certification a plus.
• Ability to work productively in a fast-paced team environment with a positive attitude and strong customer service focus.

Responsibilities

• Maintain CSI by delivering world-class customer service and accurate diagnostics communication.
• Assist customers with service needs and schedule appointments in person or by phone.
• Explain required repairs and recommended maintenance clearly to customers and manage expectations.

Skills

Customer service

Communication

Teamwork

Positive attitude

Attention to detail

Education

High school diploma or GED

Post-secondary automotive training

Job description

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisormust listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees:

• Health
• Dental
• Vision
• Life
• 401K
• Health & Wellness Program
• community involvement
• company paid vacation and holidays

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Assist customers with any service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Helps educate/train new staff members.
• Problem solving, reporting research results, attention to detail.