Automotive Service Advisor — CSI-Driven Customer Care

Legacy Toyota of Dallas; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid vacation and holidays

Job summary

Legacy Toyota of Dallas is hiring a Service Advisor to act as the center of communication for service repairs and manage customer expectations. The ideal candidate should have 4-5 years of experience in the automotive dealership environment, strong technical and customer service skills, and a positive demeanor.

This role also includes maintaining customer satisfaction, scheduling services, and ensuring compliance with safety and documentation standards. Benefits include health, dental, vision, and retirement plans.

Qualifications

• 4-5 years' Auto Dealership experience.
• Texas driver's license and clean driving record.
• Excellent communication and problem-solving skills.

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index).
• Assist customers with service needs for their vehicle.
• Make repair recommendations based on customer needs.
• Ensure documentation compliance with regulations.

Skills

Customer service

Communication

Problem-solving

Automotive knowledge

Interpersonal skills

Education

High school diploma or GED

Post-secondary automotive training

Job description

Legacy Toyota of Dallas is hiring a Service Advisor to act as the center of communication for service repairs and manage customer expectations. The ideal candidate should have 4-5 years of experience in the automotive dealership environment, strong technical and customer service skills, and a positive demeanor.

This role also includes maintaining customer satisfaction, scheduling services, and ensuring compliance with safety and documentation standards. Benefits include health, dental, vision, and retirement plans.