Automotive Service Advisor: CSI-Driven, High Earnings

Furystillwatercdjr; Minnesota; Hybrid; USD 48,000 - 180,000; Full time

Job summary

Furystillwatercdjr is seeking a Service Advisor to act as the primary liaison between customers and the service department. You will ensure clear communication, document vehicle concerns, and create accurate repair estimates to deliver a positive service experience.

Responsibilities include greeting customers, generating repair orders, communicating findings, obtaining approvals, and coordinating with Parts and Technicians to meet timelines.

Qualifications

• 1–2 years service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to learn DMS and scheduling systems.
• Automotive knowledge preferred.

Responsibilities

• Greet customers and document vehicle concerns.
• Create repair orders and estimate repairs.
• Communicate technician findings and recommend services.
• Obtain approvals and maintain clear communication with customers.
• Handle phone calls, scheduling, and appointment management.
• Review MPI results with customers.
• Coordinate with Parts and Technicians on repair timelines.
• Close repair orders and review final invoices.
• Support warranty documentation as needed.
• Maintain CSI expectations and follow-up processes.

Skills

Customer service

Communication

DMS systems

Scheduling

Tools

DMS software

Scheduling systems

Job description

Furystillwatercdjr is seeking a Service Advisor to act as the primary liaison between customers and the service department. You will ensure clear communication, document vehicle concerns, and create accurate repair estimates to deliver a positive service experience.

Responsibilities include greeting customers, generating repair orders, communicating findings, obtaining approvals, and coordinating with Parts and Technicians to meet timelines.