Automotive Service Advisor - Drive Customer Experience

Furystillwatercdjr; Waconia (MN); Hybrid; USD 48,000 - 180,000; Full time

Job summary

Furystillwatercdjr is seeking a Service Advisor to act as the main liaison between customers and the service department. You will ensure clear communication, document concerns, and prepare accurate repair estimates throughout the service process.

Responsibilities include greeting customers, creating repair orders, communicating findings, obtaining approvals, and coordinating with technicians. This full‑time position includes Saturdays and focuses on CSI and high‑quality follow‑up with customers.

Qualifications

• 1–2 years service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to learn DMS and scheduling systems.

Responsibilities

• Greet customers and document vehicle concerns.
• Create repair orders and estimate repairs.
• Communicate technician findings and recommend services.
• Obtain approvals and maintain clear communication with customers.
• Handle phone calls, scheduling, and appointment management.
• Review MPI results with customers.
• Coordinate with Parts and Technicians on repair timelines.
• Close repair orders and review final invoices.
• Support warranty documentation as needed.
• Maintain CSI expectations and follow‑up processes.

Skills

Customer service

Communication

Learning agility

Tools

DMS

Scheduling systems

Job description

Description

Service Advisor

About the Role

The Service Advisor is the primary liaison between customers and the service department. This role ensures clear communication, accurate repair estimates, and a positive experience throughout the service process.

Essential Functions / Key Responsibilities

• Greet customers and document vehicle concerns.
• Create repair orders and estimate repairs.
• Communicate technician findings and recommend services.
• Obtain approvals and maintain clear communication with customers.
• Handle phone calls, scheduling, and appointment management.
• Review MPI results with customers.
• Coordinate with Parts and Technicians on repair timelines.
• Close repair orders and review final invoices.
• Support warranty documentation as needed.
• Maintain CSI expectations and follow-up processes.

Additional Responsibilities

Assist with customer transportation and rental arrangements.

Requirements

Qualifications

• 1–2 years service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to learn DMS and scheduling systems.
• Automotive knowledge preferred.

Work Environment

Service drive and office environment.

Physical Requirements

• Standing for long periods
• Customer interaction throughout the day

Schedule

Full-time; includes Saturdays.

KPIs

• CSI Scores
• RO Accuracy
• Sales per RO
• Follow-Up Completion

Compensation

• $48,000–$180,000+/yr (based on experience and performance)