Automotive Service Advisor – Customer Experience Pro

Family Car Group; Shreveport (LA); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Descripción de la vacante

Family Car Group seeks a Service Advisor specializing in customer service to greet guests, schedule appointments, and act as the liaison between customers and service technicians. You will help ensure customers feel welcome and confident that their vehicle needs are met.

You will also provide accurate repair estimates, follow up on repairs, and participate in upselling services and extended warranties while maintaining CSI scores and a high standard of professionalism.

Formación

• Greeting customers promptly and courteously; scheduling appointments and liaising between customers and service techs.
• Upsell services with integrity and high-quality customer care.
• Provide accurate repair/maintenance estimates and explain costs to customers.

Responsabilidades

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.

Conocimientos

Customer service

People skills

Descripción del empleo

Family Car Group seeks a Service Advisor specializing in customer service to greet guests, schedule appointments, and act as the liaison between customers and service technicians. You will help ensure customers feel welcome and confident that their vehicle needs are met.

You will also provide accurate repair estimates, follow up on repairs, and participate in upselling services and extended warranties while maintaining CSI scores and a high standard of professionalism.