Automotive Service Advisor: Customer Care & Tech Liaison

Loving Auto Group; Lufkin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Holidays

Discount on Vehicles

Job summary

Loving Auto Group is seeking a Service Advisor who excels in customer service in our automotive service department. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure clear communication and customer satisfaction.

Responsibilities include translating repair needs, providing accurate estimates, following up on repairs, and maintaining CSI scores, while delivering a welcoming experience and promoting essential warranty and

Qualifications

• Strong customer service skills
• Ability to greet customers and schedule appointments
• Ability to translate repair needs to technicians
• Upsell services with integrity

Responsibilities

• Greet service department customers promptly and courteously
• Listen to customers and translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of problems
• Maintain CSI scores as per dealership standards

Job description

Loving Auto Group is seeking a Service Advisor who excels in customer service in our automotive service department. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure clear communication and customer satisfaction.

Responsibilities include translating repair needs, providing accurate estimates, following up on repairs, and maintaining CSI scores, while delivering a welcoming experience and promoting essential warranty and