Customer-Focused Service Advisor | CSI & Upsell Pro

Carlock Automotive Group; Jackson (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life insurance

Paid time off

Supplemental insurance

401(k) plans

Paid Holidays

Job summary

Carlock Automotive Group is seeking a Service Advisor who excels in customer service and acts as the bridge between customers and service technicians. You will greet guests, schedule appointments, translate repair needs, and keep customers informed throughout the process to ensure satisfaction.

The role emphasizes upbeat, confident engagement and a commitment to high-quality service. Join a long-standing dealership network with strong growth across multiple states.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair and maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs to customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of problems and potential problems.
• Maintain CSI scores in line with dealership standards.

Job description

Carlock Automotive Group is seeking a Service Advisor who excels in customer service and acts as the bridge between customers and service technicians. You will greet guests, schedule appointments, translate repair needs, and keep customers informed throughout the process to ensure satisfaction.

The role emphasizes upbeat, confident engagement and a commitment to high-quality service. Join a long-standing dealership network with strong growth across multiple states.