Automotive Service Advisor — Career Growth & Benefits

Victory Automotive Group; Milan (MI); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Direct Deposit

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunities for Advancement

Résumé du poste

Victory Automotive Group is seeking an Automotive Service Advisor to act as the central point of contact for service and repair activities and to liaison between customers and technicians.

The role requires a high school diploma or GED, dealer-level or large facility experience preferred, an unrestricted driver’s license, and a track record of strong technical and customer service performance. The position offers a professional workplace and advancement opportunities.

Qualifications

• High school diploma or GED required or preferred.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver’s license with clean driving record.
• Excellent communication and professional appearance.

Responsabilités

• Schedules service for customers in person or by phone to diagnose problems quickly and accurately.
• Follows up on repair status and communicates changes or delays to customers; obtains authorization for revised estimates.
• Makes repair recommendations and manages delivery of repairs while setting clear customer expectations.
• Ensures all repairs pass quality control and/or road test; stays updated on vehicle operation, warranties, and service bulletins.
• Maintains documentation to comply with regulations and standards; attends meetings and training as required.
• Performs other duties as assigned.

Formation

High school diploma or GED

Description du poste

Victory Automotive Group is seeking an Automotive Service Advisor to act as the central point of contact for service and repair activities and to liaison between customers and technicians.

The role requires a high school diploma or GED, dealer-level or large facility experience preferred, an unrestricted driver’s license, and a track record of strong technical and customer service performance. The position offers a professional workplace and advancement opportunities.