Automotive Service Advisor — Growth & Benefits

Marin County Ford; Novato (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group is seeking an experienced Automotive Service Advisor to act as the main contact between customers and technicians. You will listen to customer concerns, explain needed services, and set realistic expectations for repair timelines.

The ideal candidate will have strong communication and customer service skills, a high school diploma, and the ability to work in a fast-paced dealership environment. This role offers competitive pay and benefits.

Qualifications

• High school diploma or GED
• One year of dealer-level or large facility experience preferred

Responsibilities

• Schedules service for customers in person or by phone to ensure a prompt and accurate diagnosis of problems
• Follows up on repair status to ensure vehicle is ready when promised, informs customer in advance when not ready, and obtains authorization for revised estimates
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information such as state lemon laws and TSBs

Skills

Communication skills

Customer service

Teamwork

Professional appearance

Reading/comprehension

Education

High school diploma or GED

Job description

Victory Automotive Group is seeking an experienced Automotive Service Advisor to act as the main contact between customers and technicians. You will listen to customer concerns, explain needed services, and set realistic expectations for repair timelines.

The ideal candidate will have strong communication and customer service skills, a high school diploma, and the ability to work in a fast-paced dealership environment. This role offers competitive pay and benefits.