Automotive Retail Service Lead

O'Reilly Auto Parts; Manchester (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Health Insurance

Tuition Assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist Store Manager and Assistant Managers in customer service and store operations. The role includes managing shifts, ensuring customer satisfaction, and overseeing store appearance.

The ideal candidate is bilingual, has strong communication skills and retail experience, particularly in auto parts. Join a company that encourages internal growth and offers a robust total compensation package, including medical benefits and tuition

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification is necessary.
• Retail sales experience preferred, especially in auto parts.

Responsibilities

• Support the Store Manager in sales and customer service.
• Lead store team members in customer service excellence.
• Supervise customer service levels in the showroom.
• Ensure timely processing of online orders and transfers.
• Manage retail customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist Store Manager and Assistant Managers in customer service and store operations. The role includes managing shifts, ensuring customer satisfaction, and overseeing store appearance.

The ideal candidate is bilingual, has strong communication skills and retail experience, particularly in auto parts. Join a company that encourages internal growth and offers a robust total compensation package, including medical benefits and tuition