Auto Parts Retail Lead & Customer Experience

O'Reilly Auto Parts; California; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Paid Time Off

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in delivering exceptional customer service, supervise showroom activities, and handle order processing and store operations. Bilingual candidates are encouraged to apply and may take on shift management in the manager's absence.

The role emphasizes team coordination, compliance with policies, and effective communication with customers.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure timely processing of orders and transfers.
• Manage day-to-day store operations and assist with opening/closing duties as needed.

Skills

Strong communication skills

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in delivering exceptional customer service, supervise showroom activities, and handle order processing and store operations. Bilingual candidates are encouraged to apply and may take on shift management in the manager's absence.

The role emphasizes team coordination, compliance with policies, and effective communication with customers.