Vehicle Repair Estimator & Customer Experience

Holdings LLC; Savannah (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Boyd Group is seeking an Auto Body Estimator in Savannah, GA to deliver exceptional customer experience by preparing accurate damage appraisals and coordinating repair needs.

You will communicate with customers and insurance companies, document all interactions, and ensure adherence to DRP processes. A High School diploma, basic computer skills, DRP knowledge, and I-CAR willingness are required. Valid driver's license.

Qualifications

• Knowledge of repairs and OE guidelines.
• Awareness of where to look for answers.
• Compliance for DRP's
• Willingness to complete I-CAR training.
• Basic computer skills.
• Valid driver's license required.

Responsibilities

• Document and update every customer interaction with precise details.
• Provide accurate information guiding customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Adhere to WOW Operating Ways for customer drop-offs, planning, and communication.
• Communicate customer requests to the relevant team members.
• Maintain positive energy when greeting customers in person and on the phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with management.
• Support team members as needed and attend trainings.

Skills

Basic Computer Skills

DRP knowledge

I-CAR training willingness

Valid Driver's License

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Auto Body Estimator in Savannah, GA to deliver exceptional customer experience by preparing accurate damage appraisals and coordinating repair needs.

You will communicate with customers and insurance companies, document all interactions, and ensure adherence to DRP processes. A High School diploma, basic computer skills, DRP knowledge, and I-CAR willingness are required. Valid driver's license.