Automotive Repair Estimator — Customer‑Focused Impact

Boyd Group; Savannah (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

The Boyd Group in Savannah, GA is seeking an Auto Estimator to provide accurate damage appraisals, coordinate repairs, and maintain clear, timely communication with customers and insurance partners throughout the repair process.

The role requires knowledge of OE guidelines, DRP compliance, and the ability to document each step, guide the customer from intake to delivery, and work with the team to meet shop KPIs; a high school diploma and valid driver’s license are required, along with I-CAR

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Repair knowledge

OE guidelines

Customer service

DRP compliance

Basic computer skills

Team collaboration

Education

High School Diploma or equivalent

I-CAR Training

Tools

Basic Computer Skills

Job description

The Boyd Group in Savannah, GA is seeking an Auto Estimator to provide accurate damage appraisals, coordinate repairs, and maintain clear, timely communication with customers and insurance partners throughout the repair process.

The role requires knowledge of OE guidelines, DRP compliance, and the ability to document each step, guide the customer from intake to delivery, and work with the team to meet shop KPIs; a high school diploma and valid driver’s license are required, along with I-CAR