Automotive Parts Specialist | Customer Care & Tech Support

O'Reilly Auto Parts; Pullman (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Paid Time Off (PTO)

Tuition Educational Assistance

Stock Purchase Plan

Job summary

O’Reilly Auto Parts seeks a Parts Specialist to deliver high-level service to retail and installer customers and support store management in daily tasks. You will greet customers, quote prices, handle cash and credit transactions, process returns, and resolve issues while promoting company programs.

Preferred candidates include bilingual ability (Spanish), familiarity with automotive parts, and ASE certification. The role offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service (desired).
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet customers and assist with merchandise selection.
• Assist managers and service specialists for professional customers as needed.
• Process cash, checks, credit transactions and returns per policy.
• Provide excellent customer service via phone and in-store interactions.
• Complete trainings and support store operations and inventory tasks.

Skills

Customer service

Multitasking

Numeric matching

Bilingual (Spanish)

Education

ASE certification

Job description

O’Reilly Auto Parts seeks a Parts Specialist to deliver high-level service to retail and installer customers and support store management in daily tasks. You will greet customers, quote prices, handle cash and credit transactions, process returns, and resolve issues while promoting company programs.

Preferred candidates include bilingual ability (Spanish), familiarity with automotive parts, and ASE certification. The role offers a comprehensive benefits package and opportunities for growth.