Automotive Parts & Service Specialist

O'Reilly Auto Parts; Pickens (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is hiring a Parts Specialist to deliver exceptional customer service to both retail and installer clients. You will greet customers, assist with product selection, and support management in daily tasks, while handling calls, pricing lookups, and related upsells.

The role includes cash handling, returns processing, and occasional vehicle delivery. Desirable qualifications include familiarity with automotive parts and ASE certification, plus Spanish language skills.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Provide all retail and installer customers with high level of service and support store management tasks.
• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installer service specialists for professional customers as needed.
• Complete assigned company training relevant to position.
• Answer store calls per policy, look up parts, quote prices, and upsell related items.
• Maintain and secure cash drawer; process cash, checks, and credit card transactions.
• Process exchanges and returns for credit per policy.
• Address and resolve customer complaints in a friendly manner.
• Assist with updating image maker and planograms; freight receival and stocking.
• Perform daily operational tasks: returns to distribution center, stock counts, etc.
• Operate brake lathe and test equipment after training.
• Provide in-store services (where allowed): install wipers, test/charge batteries, scan codes, replace headlight capsules.
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Skills

Alphanumeric matching

Outstanding customer service

Multitasking

Job description

O’Reilly Auto Parts is hiring a Parts Specialist to deliver exceptional customer service to both retail and installer clients. You will greet customers, assist with product selection, and support management in daily tasks, while handling calls, pricing lookups, and related upsells.

The role includes cash handling, returns processing, and occasional vehicle delivery. Desirable qualifications include familiarity with automotive parts and ASE certification, plus Spanish language skills.