Automotive Parts Specialist: Customer Expert & Tech Support

O'Reilly Auto Parts; Grandview (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers and support store management in daily tasks. Bilingual candidates are encouraged to apply, with emphasis on friendly interaction, accurate parts lookup, and upselling related items.

Responsibilities include handling cash, processing returns, and addressing customer concerns while maintaining store standards and supporting training.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Multitask in-store and on the phone simultaneously.
• Familiar with automotive parts, cataloging and ASE certification is desirable.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Support store management and assist professional customers as needed.
• Answer store phone calls, look up parts and quote prices.
• Process exchanges and returns per company policy.
• Maintain cash drawer and handle transactions securely.
• Perform daily store operations and assist with stock updates.

Skills

Customer service

Multitasking

Bilingual

Automotive parts knowledge

Spanish language

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers and support store management in daily tasks. Bilingual candidates are encouraged to apply, with emphasis on friendly interaction, accurate parts lookup, and upselling related items.

Responsibilities include handling cash, processing returns, and addressing customer concerns while maintaining store standards and supporting training.