Automotive Parts Specialist — Service, Sales & Tech Support

O'Reilly Auto Parts; Kingfisher (OK); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide friendly, knowledgeable service to retail and installer customers. You will greet customers, help them select merchandise, answer phones, and support store management with daily tasks.

This role includes processing cash and card transactions, handling exchanges, maintaining shelves, performing basic in-store services, and assisting with stock control. ASE or automotive knowledge is a plus, and bilingual skills are valued.

Qualifications

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise
• Assist managers and/or installer service specialists in serving professional customers as needed
• Process cash, checks and credit card transactions accurately
• Handle exchanges and returns per company policy
• Address and resolve customer complaints in a friendly manner
• Perform daily operational tasks including stock, planogram updates and image maker
• Provide in-store services (e.g., install wipers, test batteries) as trained
• Occasionally drive a delivery vehicle as needed

Skills

Customer service

Multitasking

Phone & in-store service

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide friendly, knowledgeable service to retail and installer customers. You will greet customers, help them select merchandise, answer phones, and support store management with daily tasks.

This role includes processing cash and card transactions, handling exchanges, maintaining shelves, performing basic in-store services, and assisting with stock control. ASE or automotive knowledge is a plus, and bilingual skills are valued.