Automotive Parts Specialist & Customer Service Pro

O'Reilly Auto Parts; Odessa (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, dental, vision insurance

Paid Time Off

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality service to retail and installer customers while supporting store management in daily tasks. We encourage bilingual candidates and value the ability to greet customers, look up parts, quote prices, and process transactions accurately.

You will assist with inventory, planograms, and essential in-store services as trained. The role includes handling returns, resolving customer issues, driving deliveries when needed, and

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must multitask: handle customers on the phone and in-store.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support managers and installers in service tasks as needed.
• Process cash, checks and credit transactions securely.
• Handle exchanges and returns per policy.
• Address customer complaints professionally.
• Assist with stock, planograms and store maintenance.
• Perform in-store services (wipers, batteries, codes) as trained.
• Drive deliveries when needed and comply with driving rules.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality service to retail and installer customers while supporting store management in daily tasks. We encourage bilingual candidates and value the ability to greet customers, look up parts, quote prices, and process transactions accurately.

You will assist with inventory, planograms, and essential in-store services as trained. The role includes handling returns, resolving customer issues, driving deliveries when needed, and