Automotive Parts Specialist - Customer Care & Tech Support

O'Reilly Auto Parts; Phoenix (AZ); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Paid time off

Career growth opportunities

Résumé du poste

O'Reilly Auto Parts seeks a Parts Specialist to deliver high-level service for retail and installer customers. You will greet customers, assist in selecting merchandise, and support management with daily tasks. You’ll handle cash, returns, and phone inquiries while promoting value offers and the Low Price Guarantee.

Desirable candidates bring automotive parts knowledge, Spanish language ability, and experience in fast-paced retail environments. Training and growth opportunities are available.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in Spanish is highly desired.

Responsabilités

• Greet retail and installer customers and assist in merchandise selection.
• Support store management in assigned tasks and service.
• Handle cash drawer, cash/credit transactions, and returns per policy.
• Answer store calls, quote prices, and promote low-price guarantees.
• Assist with restocking, planograms, and basic in-store services.
• Resolve customer complaints and ensure satisfaction.

Connaissances

Customer service

Multitasking

Alphanumeric matching

Spanish desired

Automotive parts

Weatherly index

Automotive sales

Formation

ASE certification

Description du poste

O'Reilly Auto Parts seeks a Parts Specialist to deliver high-level service for retail and installer customers. You will greet customers, assist in selecting merchandise, and support management with daily tasks. You’ll handle cash, returns, and phone inquiries while promoting value offers and the Low Price Guarantee.

Desirable candidates bring automotive parts knowledge, Spanish language ability, and experience in fast-paced retail environments. Training and growth opportunities are available.