Automotive Parts Specialist - Customer Care & Service

O'Reilly Auto Parts; Willoughby Hills (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with employer contributions

Medical, Dental, Vision Insurance

Flexible Spending Account

Health/Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide high‑level service to retail and installer customers. You will greet customers, assist with merchandise selection, and support management in daily tasks.

Bilingual candidates are encouraged to apply and you may participate in performance-basedPay structures. Responsibilities include handling calls, looking up parts, quoting prices, processing transactions, and ensuring excellent service.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Support professional customers and installers as needed.
• Complete required training relevant to the position.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide high‑level service to retail and installer customers. You will greet customers, assist with merchandise selection, and support management in daily tasks.

Bilingual candidates are encouraged to apply and you may participate in performance-basedPay structures. Responsibilities include handling calls, looking up parts, quoting prices, processing transactions, and ensuring excellent service.