Automotive Parts Specialist – Customer Experience

NAPA Auto Parts; Minneapolis (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts is seeking a Store Pro to be the primary point of contact for customers in the retail store, delivering a high-quality customer experience. You will provide automotive parts solutions to retail and wholesale customers and contribute to store performance through product knowledge, responsiveness, and customer engagement.

It offers a strong entry point or growth path within the organization. The role emphasizes high energy, teamwork, and the ability to learn automotive parts and

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.
• Assist with inventory control activities including receiving merchandise and stock counts.
• Contribute to store operations and team support tasks to optimize performance.
• Support continuous improvement initiatives related to store processes.

Skills

Communication

Interpersonal skills

Customer focus

Problem solving

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Catalog tools

Delivery management systems

Job description

NAPA Auto Parts is seeking a Store Pro to be the primary point of contact for customers in the retail store, delivering a high-quality customer experience. You will provide automotive parts solutions to retail and wholesale customers and contribute to store performance through product knowledge, responsiveness, and customer engagement.

It offers a strong entry point or growth path within the organization. The role emphasizes high energy, teamwork, and the ability to learn automotive parts and