Automotive Parts Pro — Customer-Focused Store Associate

NAPA Auto Parts; Owatonna (MN); Presencial; USD 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401(k) Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Resumo da oferta

NAPA Auto Parts in Minnesota seeks a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality automotive parts experience. You will support both retail and wholesale customers, leveraging product knowledge to drive satisfaction and loyalty.

This role offers a strong entry point or growth path within the organization. Key responsibilities include accurate parts identification, efficient order fulfillment, and using POS and cataloging systems to

Qualificações

• High School Diploma or GED is required.
• Valid Driver’s License is required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsabilidades

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Conhecimentos

Customer-focused

Strong communication

Problem solving

Willingness to learn

Retail automotive experience

Vehicle maintenance knowledge

Inventory/cataloging knowledge

ASE Certification (not required)

Formação académica

High School Diploma or GED

Ferramentas

POS systems

Inventory/cataloging systems

Descrição da oferta de emprego

NAPA Auto Parts in Minnesota seeks a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality automotive parts experience. You will support both retail and wholesale customers, leveraging product knowledge to drive satisfaction and loyalty.

This role offers a strong entry point or growth path within the organization. Key responsibilities include accurate parts identification, efficient order fulfillment, and using POS and cataloging systems to