Online Car Sales Specialist — CRM & Appointment Expert

Sonic Automotive; Owings Mills (MD); Presencial; USD 54 000 - 66 000; Tempo integral

Resumo da oferta

Sonic Automotive in Owings Mills, MD seeks an eSales Agent to handle internet inquiries and convert interest into appointments. You will use CRM software and lead-management tools to manage inquiries, update files, and track customer interactions, ensuring a premium online customer experience.

The role emphasizes accurate data entry, timely reporting, and maintaining high customer satisfaction while representing the dealership with professionalism in all interactions.

Qualificações

• Experience in handling customer inquiries via internet channels.
• Ability to accurately enter information into CRM systems.
• Comfort with generating and scheduling sales appointments.

Responsabilidades

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Conhecimentos

Customer service

Data entry

Appointment setting

Ferramentas

CRM software

Lead management tools

Descrição da oferta de emprego

Sonic Automotive in Owings Mills, MD seeks an eSales Agent to handle internet inquiries and convert interest into appointments. You will use CRM software and lead-management tools to manage inquiries, update files, and track customer interactions, ensuring a premium online customer experience.

The role emphasizes accurate data entry, timely reporting, and maintaining high customer satisfaction while representing the dealership with professionalism in all interactions.