eSales Agent - MB of Nashville

Sonic Automotive, Inc.; Franklin (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Sonic Automotive is seeking an eSales Agent for MB of Nashville in Franklin, TN. The role focuses on engaging with customers who inquire about new or pre-owned vehicles, driving appointments, and delivering a premium customer experience.

You will handle internet inquiries and calls, establishing a strong first impression and guiding customers toward visits and purchases. Requirements include at least 1 year in a call center or sales role, excellent communication, teamwork, and the ability to

Qualifications

• 1 year of call center or sales-focused experience is required.
• Ability to multi-task and achieve goals in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficient with computers and web-based tools.

Responsibilities

• Answer inbound calls, emails, and chats from customers.
• Provide price and purchasing information and scheduling of appointments.
• Generate sales opportunities and guide customers to dealership.
• Maintain follow-up with active guests and update CRM records.
• Understand inventory, financing options, and incentive programs.

Skills

Sales

Customer Service

Communication

CRM

Tools

CRM Software

Job description

eSales Agent - MB of Nashville in Franklin, TN at Sonic Automotive

Location: 630 Bakers Bridge Avenue
Franklin, TN 37067

Job Type: Sales

Experience: Associate

About

MB of Nashville, at Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Annual range of pay:

$50,000 to $65,000 depending on sales

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Requirements:

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.