Online Car Sales Specialist

Sonic Automotive, Inc.; Franklin (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Sonic Automotive is seeking an eSales Agent for MB of Nashville in Franklin, TN. The role focuses on engaging with customers who inquire about new or pre-owned vehicles, driving appointments, and delivering a premium customer experience.

You will handle internet inquiries and calls, establishing a strong first impression and guiding customers toward visits and purchases. Requirements include at least 1 year in a call center or sales role, excellent communication, teamwork, and the ability to

Qualifications

• 1 year of call center or sales-focused experience is required.
• Ability to multi-task and achieve goals in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficient with computers and web-based tools.

Responsibilities

• Answer inbound calls, emails, and chats from customers.
• Provide price and purchasing information and scheduling of appointments.
• Generate sales opportunities and guide customers to dealership.
• Maintain follow-up with active guests and update CRM records.
• Understand inventory, financing options, and incentive programs.

Skills

Sales

Customer Service

Communication

CRM

Tools

CRM Software

Job description

Sonic Automotive is seeking an eSales Agent for MB of Nashville in Franklin, TN. The role focuses on engaging with customers who inquire about new or pre-owned vehicles, driving appointments, and delivering a premium customer experience.

You will handle internet inquiries and calls, establishing a strong first impression and guiding customers toward visits and purchases. Requirements include at least 1 year in a call center or sales role, excellent communication, teamwork, and the ability to