Automotive Customer Experience Specialist (In Training)

CarMax Inc.; Easton (Northampton County); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Monthly team-based bonus (25% of base)

Paid time off (sick, vacation, and hol

Job summary

CarMax in Easton, Pennsylvania is seeking a Customer Specialist in Training to guide customers through sales, appraisals, test drives, and financing applications. You will learn a fast-paced, customer-first approach while supporting vehicle transactions.

This role emphasizes accurate condition assessments, paperwork handling, and coordinating service appointments, with a supportive team environment and clear growth opportunities.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Excellent communication and customer service skills.
• Ability to multi-task and follow processes accurately.
• Experience in retail or service is a plus.

Responsibilities

• Deliver exceptional customer service during sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage vehicle check-in, daily scanning, and inventory reconciliation.
• Coordinate service appointments and review repair orders for billing accuracy.

Skills

Strong communication

Integrity

Teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Easton, Pennsylvania is seeking a Customer Specialist in Training to guide customers through sales, appraisals, test drives, and financing applications. You will learn a fast-paced, customer-first approach while supporting vehicle transactions.

This role emphasizes accurate condition assessments, paperwork handling, and coordinating service appointments, with a supportive team environment and clear growth opportunities.