Automotive Customer Experience Specialist

CarMax Business Services; Gainesville (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Career growth opportunities

Training and development programs

Job summary

CarMax Business Services is hiring a Customer Specialist in Gainesville, Georgia. The role focuses on providing exceptional customer service throughout the car buying and selling process. Responsibilities include guiding customers, conducting vehicle assessments, managing inventory, and performing administrative tasks. Candidates should have a high school diploma, strong communication skills, and some retail experience preferred. CarMax is recognized as one of the best companies to work for, emphasizing diversity and training among its 25,000 associates.

Qualifications

• Sales and customer service experience in retail preferred.
• Valid Driver’s License required.
• Ability to lift objects up to 25 lbs.

Responsibilities

• Guide customers through the sales process with exceptional service.
• Conduct vehicle condition assessments and relate details to Buyers.
• Manage vehicle inventory and perform necessary administrative tasks.
• Create service appointments and ensure accuracy of documentation.

Skills

Exceptional communication skills

Relationship building

Attention to detail

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is hiring a Customer Specialist in Gainesville, Georgia. The role focuses on providing exceptional customer service throughout the car buying and selling process. Responsibilities include guiding customers, conducting vehicle assessments, managing inventory, and performing administrative tasks. Candidates should have a high school diploma, strong communication skills, and some retail experience preferred. CarMax is recognized as one of the best companies to work for, emphasizing diversity and training among its 25,000 associates.