Automotive Customer Experience Specialist

CarMax Business Services; Rogers (AR); On-site; USD 30,000 - 50,000; Full time

Job summary

CarMax Business Services in Rogers, Arkansas, is seeking a Customer Specialist to deliver exceptional customer service throughout the buying and selling process. Responsibilities include guiding customers through transactions, performing vehicle condition assessments, and ensuring quality standards are met. Ideal candidates will possess strong communication skills, a high school diploma, and sales experience. The role requires teamwork, integrity, and the ability to work in a fast-paced environment.

Qualifications

• Demonstrate exceptional communication skills.
• Show confidence in self, the product, and CarMax.
• Ability to build and maintain strong relationships.

Responsibilities

• Provide exceptional customer service by guiding customers.
• Conduct vehicle condition assessments for appraisals.
• Perform cosmetic inspections to meet quality standards.

Skills

Exceptional communication skills

Confidence in self and the product

Strong relationship building

Team behaviors: integrity, respect, inclusion

Attention to detail

Education

High School Diploma or equivalent

Sales and customer service experience

Valid Driver’s License

Basic skills with Microsoft Office Suite

Job description

CarMax Business Services in Rogers, Arkansas, is seeking a Customer Specialist to deliver exceptional customer service throughout the buying and selling process. Responsibilities include guiding customers through transactions, performing vehicle condition assessments, and ensuring quality standards are met. Ideal candidates will possess strong communication skills, a high school diploma, and sales experience. The role requires teamwork, integrity, and the ability to work in a fast-paced environment.