Automotive Customer Experience Specialist

Carmax; Grand Rapids (MI); On-site; USD 24,000 - 36,000; Part time

Job summary

CarMax is seeking a Customer Specialist in Grand Rapids, MI to guide customers through car buying and selling with honesty and transparency. You will facilitate appraisals, test drives, and paperwork while coordinating with teams to ensure a seamless experience.

Expect variety, autonomy, and meaningful customer impact in a fast-paced setting. The role emphasizes strong communication, relationship building, and precision in documentation and processes.

Qualifications

• High School Diploma or equivalent is required.
• Valid driver’s license is required.
• Ability to lift up to 25 lbs and accurately read and transcribe data.
• Strong communication and customer service skills are essential.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes, including vehicle check-in and daily scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and managing paperwork.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Follow EH&S requirements and maintain a clean, safe work area.

Skills

Strong communication

Relationship building

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist in Grand Rapids, MI to guide customers through car buying and selling with honesty and transparency. You will facilitate appraisals, test drives, and paperwork while coordinating with teams to ensure a seamless experience.

Expect variety, autonomy, and meaningful customer impact in a fast-paced setting. The role emphasizes strong communication, relationship building, and precision in documentation and processes.