Automotive CSR: Growth, Training & Pay Raises

Jiffy Lube; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Pay increase within 60 days

Paid training and bonuses

Cross-training across roles

Career growth paths

Safety-focused work environment

Employee discounts

Job summary

Jiffy Lube in Phoenix, AZ is seeking an Automotive Customer Service Advisor to guide customers through their visit and perform basic maintenance tasks as a trained Lube Technician. No automotive experience is required as training is provided; a valid driver’s license is preferred but not required.

The role blends customer service, sales, and hands-on automotive work, offering strong career paths in customer care and automotive services within a fast-paced team environment.

Qualifications

• Excellent communication and customer service skills.
• Strong listening and reasoning abilities.
• Confident in overcoming objections.
• Positive, energetic attitude.
• Able to thrive in a fast-paced, team environment.
• Committed to following safety procedures.
• Willingness to learn, train, and grow.

Responsibilities

• Greet customers, review their service needs, and escort them safely from their vehicles
• Clearly explain available services, promotions, and recommendations
• Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines
• Communicate service updates throughout the visit
• Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements)
• Review completed services with customers, ensure satisfaction, and encourage return visits
• Assist the team and perform other duties as assigned

Skills

Customer service

Communication

Active listening

Objection handling

Teamwork

Safety awareness

Willingness to learn

Job description

Jiffy Lube in Phoenix, AZ is seeking an Automotive Customer Service Advisor to guide customers through their visit and perform basic maintenance tasks as a trained Lube Technician. No automotive experience is required as training is provided; a valid driver’s license is preferred but not required.

The role blends customer service, sales, and hands-on automotive work, offering strong career paths in customer care and automotive services within a fast-paced team environment.