Automotive Customer Experience Pro | Paid Training & Growth

Jiffy Lube; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Bonus incentives

Employee discounts

Job summary

Jiffy Lube in Phoenix, AZ is hiring an Automotive Customer Service Advisor. You will guide customers through their visit, explain services, and perform basic maintenance tasks as needed. Training is provided, and a valid driver's license is preferred.

This role blends customer service, sales, communication, and hands-on automotive work, with a focus on delivering an exceptional customer experience and opportunities for career growth.

Qualifications

• Excellent communication and customer service skills.
• Strong listening and reasoning abilities.
• Confidence in overcoming objections.
• Positive, energetic attitude.
• Ability to succeed in a fast-paced, team-oriented environment.
• Commitment to following safety procedures.
• Willingness to learn, train, and grow.

Responsibilities

• Greet customers and review service needs.
• Explain available services, promotions, and recommendations.
• Provide unbiased, trustworthy recommendations based on findings.
• Communicate service updates during the visit.
• Perform basic preventive maintenance (oil changes, inspections, etc.).
• Review completed services with customers and encourage return visits.
• Assist the team and perform other duties as assigned.

Skills

Excellent communication

Customer service

Active listening

Reasoning

Overcoming objections

Positive attitude

Teamwork

Safety procedures

Willingness to learn

Job description

Jiffy Lube in Phoenix, AZ is hiring an Automotive Customer Service Advisor. You will guide customers through their visit, explain services, and perform basic maintenance tasks as needed. Training is provided, and a valid driver's license is preferred.

This role blends customer service, sales, communication, and hands-on automotive work, with a focus on delivering an exceptional customer experience and opportunities for career growth.