Automotive Service & Customer Care Advisor — Paid Training

Jiffy Lube; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Telemedicine

Basic life & AD&D

Bonus program

Employee discounts

Paid training

Career paths

Job summary

Jiffy Lube is seeking an Automotive Customer Service Advisor in Scottsdale, AZ. You will guide customers through their visit, explain services, and perform basic maintenance tasks after training. A valid driver's license is preferred but not required.

No automotive experience is necessary; we provide training and a clear path for growth in customer care and automotive services, with a team‑oriented, high‑energy environment.

Qualifications

• Excellent communication and customer service skills.
• Strong listening and reasoning abilities.
• Confidence in overcoming objections.
• Positive, energetic attitude.
• Ability to succeed in a fast-paced, team-oriented environment.
• Commitment to following safety procedures.
• Willingness to learn, train, and grow.

Responsibilities

• Greet customers, review their service needs, and escort them safely from their vehicles.
• Clearly explain available services, promotions, and recommendations.
• Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines.
• Communicate service updates throughout the visit.
• Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements).
• Review completed services with customers, ensure satisfaction, and encourage return visits.
• Assist the team and perform other duties as assigned.

Skills

Customer service

Communication

Active listening

Objection handling

Team player

Safety procedures

Willingness to learn

Job description

Jiffy Lube is seeking an Automotive Customer Service Advisor in Scottsdale, AZ. You will guide customers through their visit, explain services, and perform basic maintenance tasks after training. A valid driver's license is preferred but not required.

No automotive experience is necessary; we provide training and a clear path for growth in customer care and automotive services, with a team‑oriented, high‑energy environment.