Automotive Customer Service Advisor - Paid Training & Growth

Jiffy Lube; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Bonus incentives

Employee discounts

Job summary

Jiffy Lube in Phoenix, AZ is seeking an Automotive Customer Service Advisor to join our fast‑paced team. No automotive experience required; we train. You will greet customers, explain services, perform basic maintenance, and guide them through their visit with clear, trustworthy recommendations.

We offer paid training, growth opportunities, a competitive benefits package, and a path to advance into automotive or management roles within a supportive, safety‑driven environment.

Qualifications

• Excellent communication and customer service skills.
• Strong listening and reasoning abilities.
• Positive, energetic attitude.
• Commitment to following safety procedures.
• Willingness to learn, train, and grow.

Responsibilities

• Greet customers, review their service needs, and escort them safely from their vehicles.
• Clearly explain available services, promotions, and recommendations.
• Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines.
• Communicate service updates throughout the visit.
• Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements).
• Review completed services with customers, ensure satisfaction, and encourage return visits.
• Assist the team and perform other duties as assigned.

Skills

Communication skills

Customer service

Active listening

Teamwork

Motivation/drive

Job description

Jiffy Lube in Phoenix, AZ is seeking an Automotive Customer Service Advisor to join our fast‑paced team. No automotive experience required; we train. You will greet customers, explain services, perform basic maintenance, and guide them through their visit with clear, trustworthy recommendations.

We offer paid training, growth opportunities, a competitive benefits package, and a path to advance into automotive or management roles within a supportive, safety‑driven environment.