Automotive Claims & Arbitration Associate I

Cox Automotive Inc.; United States; On-site; USD 47,531,000 - 71,234,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive – USA, at Manheim, is seeking a Claims Associate I to learn how to resolve customer complaints and prevent recurrence. You will coordinate returns, review claims, and work with dealers, buyers, and sellers to reach fair outcomes.

You will be guided from day one, with opportunities to interface cross-functionally and progress as you gain experience in arbitration and customer service. This role requires focus, ethics, and a readiness to learn in a fast-paced environment.

Qualifications

• A high school diploma or GED and less than 2 years of related experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.

Responsibilities

• Review customer claims to verify they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigate basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage).
• Interface with all departments involved in the complaint, including during fact finding and investigative phases.
• Use resources to investigate and facilitate inspection, documentation, and communication to move cases toward resolution.
• Use appropriate levels of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, and validating information.
• Prepare and facilitate communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing to reach a mutually acceptable solution.
• Maintain accurate files for arbitration cases and verify documentation.
• Escalate to supervisor/manager if needed.

Skills

Negotiation

Ethical conduct

Dependability

Eager to learn

Education

High school diploma or GED

Job description

Cox Automotive – USA, at Manheim, is seeking a Claims Associate I to learn how to resolve customer complaints and prevent recurrence. You will coordinate returns, review claims, and work with dealers, buyers, and sellers to reach fair outcomes.

You will be guided from day one, with opportunities to interface cross-functionally and progress as you gain experience in arbitration and customer service. This role requires focus, ethics, and a readiness to learn in a fast-paced environment.