Entry-Level Claims & Disputes Specialist

CAI Cox Automotive Corp Svcs., LLC; Anaheim (CA); On-site; USD 57,022,000 - 85,418,000; Full time

Job summary

At Manheim (a Cox Automotive company), Cox Automotive is seeking a Claims Associate I to learn the ropes of resolving customer complaints and preventing recurrence. You will review claims, investigate basics, coordinate with multiple departments, and facilitate resolution with clear communication.

You should be ethical, dependable, and eager to learn, with a high school diploma or GED and relevant experience. This role is on site at a Cox location in the US.

Qualifications

• High school diploma or GED with minimal related experience.
• Strong negotiation and communication skills.
• Attention to detail and accuracy.
• Organizational and time management abilities.
• Ability to adapt in a fluid and changing environment.
• Automotive or body shop experience and claims adjuster experience preferred.

Responsibilities

• Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.
• Performs other duties as assigned.

Skills

Negotiation

Attention to detail

Adaptability

Time management

Automotive experience

Claims adjuster experience

Education

High school diploma or GED

Job description

At Manheim (a Cox Automotive company), Cox Automotive is seeking a Claims Associate I to learn the ropes of resolving customer complaints and preventing recurrence. You will review claims, investigate basics, coordinate with multiple departments, and facilitate resolution with clear communication.

You should be ethical, dependable, and eager to learn, with a high school diploma or GED and relevant experience. This role is on site at a Cox location in the US.