Automotive BDC Specialist — Sales & Service

Secor Auto Center; New London (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Performance-based bonuses

Job summary

Secor Subaru in New London, CT is seeking an Automotive BDC Representative to support both Sales and Service teams. You will engage with customers by phone, email, and text to schedule appointments, respond to inquiries, and generate business opportunities, creating a positive customer experience.

The role emphasizes strong communication, organization, and CRM data accuracy. Training is provided; Saturdays are mandatory and one weekday off per week.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional, customer-focused attitude.
• Strong organizational skills and attention to detail.
• Comfortable communicating with customers by phone, email, and text.
• Able to multitask in a fast-paced environment.
• Basic computer skills and willingness to learn dealership software/CRM.
• Dependable, punctual, motivated.
• Able to work independently and as part of a team.
• Previous automotive, sales, customer service, call center, or appointment-setting experience is preferred but not required.

Responsibilities

• Respond to incoming internet, phone, and digital sales inquiries.
• Make outbound calls, texts, and emails to prospective customers.
• Engage potential buyers and identify automotive needs.
• Schedule and confirm showroom appointments.
• Follow up with prospective customers to maximize opportunities and showroom traffic.
• Maintain accurate customer information and records in the CRM.
• Work closely with the Sales Department to ensure a smooth handoff.
• Generate new business through consistent follow-up and customer engagement.
• Handle incoming service calls, texts, emails, and online appointment requests.
• Schedule vehicle maintenance and repair appointments.
• Contact customers regarding recommended or overdue maintenance.
• Confirm upcoming service appointments and follow-up with customers.
• Assist with customer retention and future service opportunities.
• Coordinate with Service Advisors to ensure excellent communication.
• Maintain accurate appointment schedules and customer records.

Skills

Verbal & written communication

Customer-focused

Organizational skills

Phone/email/text communication

Multitasking in fast-paced environment

CRM and basic computer skills

Dependable and punctual

Teamwork and independence

Automotive experience preferred

Tools

CRM systems

Dealership software

Job description

Secor Subaru in New London, CT is seeking an Automotive BDC Representative to support both Sales and Service teams. You will engage with customers by phone, email, and text to schedule appointments, respond to inquiries, and generate business opportunities, creating a positive customer experience.

The role emphasizes strong communication, organization, and CRM data accuracy. Training is provided; Saturdays are mandatory and one weekday off per week.