Automotive Business Development Center (BDC) Representative – Sales & Service

Secor Auto Center; New London (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Performance-based bonuses

Job summary

Secor Subaru in New London, CT is seeking an Automotive BDC Representative to support both Sales and Service teams. You will engage with customers by phone, email, and text to schedule appointments, respond to inquiries, and generate business opportunities, creating a positive customer experience.

The role emphasizes strong communication, organization, and CRM data accuracy. Training is provided; Saturdays are mandatory and one weekday off per week.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional, customer-focused attitude.
• Strong organizational skills and attention to detail.
• Comfortable communicating with customers by phone, email, and text.
• Able to multitask in a fast-paced environment.
• Basic computer skills and willingness to learn dealership software/CRM.
• Dependable, punctual, motivated.
• Able to work independently and as part of a team.
• Previous automotive, sales, customer service, call center, or appointment-setting experience is preferred but not required.

Responsibilities

• Respond to incoming internet, phone, and digital sales inquiries.
• Make outbound calls, texts, and emails to prospective customers.
• Engage potential buyers and identify automotive needs.
• Schedule and confirm showroom appointments.
• Follow up with prospective customers to maximize opportunities and showroom traffic.
• Maintain accurate customer information and records in the CRM.
• Work closely with the Sales Department to ensure a smooth handoff.
• Generate new business through consistent follow-up and customer engagement.
• Handle incoming service calls, texts, emails, and online appointment requests.
• Schedule vehicle maintenance and repair appointments.
• Contact customers regarding recommended or overdue maintenance.
• Confirm upcoming service appointments and follow-up with customers.
• Assist with customer retention and future service opportunities.
• Coordinate with Service Advisors to ensure excellent communication.
• Maintain accurate appointment schedules and customer records.

Skills

Verbal & written communication

Customer-focused

Organizational skills

Phone/email/text communication

Multitasking in fast-paced environment

CRM and basic computer skills

Dependable and punctual

Teamwork and independence

Automotive experience preferred

Tools

CRM systems

Dealership software

Job description

Automotive Business Development Center (BDC) Representative – Sales & Service

Company: Secor Subaru

Location: New London, CT

Pay: $18.00–$20.00 per hour

Job Type: Full-Time

Schedule: One weekday off per week; Saturdays are mandatory.

Join the Secor Subaru Team!

Secor Subaru is seeking an outgoing, dependable, and customer-focused Business Development Center (BDC) Representative to join our team!

Are you someone who enjoys talking with people, building relationships, and providing exceptional customer service? Do you thrive in a fast-paced environment where communication, organization, and follow-through are essential?

As a BDC Representative, you will play an important role in the success of our Sales and Service departments. You will serve as one of the first points of contact for our customers, helping schedule appointments, respond to inquiries, generate business opportunities, and create a positive customer experience.

We are looking for someone who is professional, motivated, organized, and comfortable communicating with customers by phone, email, and text.

Previous automotive experience is a plus, but not required. We are willing to train the right candidate!

Key Responsibilities:

Sales BDC Responsibilities:

• Respond to incoming internet, phone, and digital sales inquiries.
• Make outbound calls, texts, and emails to prospective customers.
• Engage potential buyers and identify their automotive needs.
• Schedule and confirm showroom appointments.
• Follow up with prospective customers to maximize appointment opportunities and showroom traffic.
• Maintain accurate customer information and communication records within the dealership CRM.
• Work closely with the Sales Department to ensure a smooth customer handoff.
• Generate new business through consistent follow-up and customer engagement.

Service BDC Responsibilities:

• Handle incoming service calls, texts, emails, and online appointment requests.
• Schedule vehicle maintenance and repair appointments.
• Contact customers regarding recommended or overdue maintenance.
• Confirm upcoming service appointments and follow up with customers.
• Assist with customer retention and future service opportunities.
• Coordinate with Service Advisors and management to ensure excellent customer communication.
• Maintain accurate appointment schedules and customer records.

Qualifications & Skills:

• Excellent verbal and written communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong organizational skills and attention to detail.
• Comfortable speaking with customers over the phone and communicating through email and text.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and willingness to learn dealership software and CRM systems.
• Dependable, punctual, and motivated.
• Ability to work independently and as part of a team.
• Previous automotive, sales, customer service, call center, or appointment-setting experience is preferred but not required.

No automotive experience? No problem! We are willing to train candidates who demonstrate the right attitude, professionalism, and work ethic.

Compensation & Schedule:

• $18.00–$20.00 per hour, based on experience and qualifications.
• Full-time position.
• One scheduled weekday off per week.
• Saturdays are mandatory.
• Performance-based bonus and incentive opportunities.

Please note:

Saturday availability is a requirement of this position. Applicants must be able to work Saturdays as part of their regular weekly schedule.

What We Offer:

• Competitive hourly compensation.
• Performance-based bonus and incentive opportunities.
• On-the-job training and professional development.
• Supportive, team-oriented work environment.
• Opportunities for career growth and advancement.
• The opportunity to build a long-term career in the automotive industry.

Why Join Secor Subaru?

At Secor Subaru, we believe exceptional customer service begins with exceptional people. Our BDC team plays a critical role in supporting our Sales and Service departments and ensuring customers receive a positive experience from their very first interaction.

We value professionalism, accountability, teamwork, and individuals who take pride in their work.

Secor Subaru – Great People. Great Service. Great Opportunities.