Automotive BDC Specialist - Lead Nurturing & Appointments

Five Star Automotive Group; Warner Robins (GA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation/PTO

5 day work week

Medical, Dental and Vision

401k + Match program

Life Insurance

Short & Long Term Disability Insurance

Employee Vehicle Purchase Program

Long Term Job Security

Job summary

Five Star Automotive Group in Warner Robins, GA is seeking a motivated professional to handle online inquiries and guide customers through the sales process. This role involves following up with interested buyers, answering questions, and scheduling appointments to connect customers with the sales team.

Candidates should have strong communication skills, attention to detail, and the ability to manage a high volume of leads.

Qualifications

• Excellent communication skills (email/text/phone).
• Follows the prescribed process.
• Detail oriented.
• Self-motivated and success driven.
• Team player.
• College degree preferred.
• Ability to manage a team.
• 3 years Automotive Sales or BDC Experience is Preferred.
• Ability to manage a large volume of leads.

Responsibilities

• Follow up with customers indicating purchasing interest through our website.
• Follow up with prospective customers and return email / voicemail.
• Support online customers by setting appointments.
• Spend time with customers to determine their needs and discusses vehicle options.
• Assign Customers to a Full Time Sales Consultant to complete the sales process.
• Follow up with existing customers to confirm their satisfaction and generate leads and ask for referrals for future business.
• Work with Internet Team to maintain processes and achieve sales objectives.
• This is not a Sales Position but you will be involved in speaking with customers and helping to assign them to the sales department as well as answering questions and guiding them in the sales process

Skills

Communication

Detail oriented

Self-motivated

Team player

Lead management

Automotive sales experience

Education

College degree preferred

Job description

Five Star Automotive Group in Warner Robins, GA is seeking a motivated professional to handle online inquiries and guide customers through the sales process. This role involves following up with interested buyers, answering questions, and scheduling appointments to connect customers with the sales team.

Candidates should have strong communication skills, attention to detail, and the ability to manage a high volume of leads.