Automotive BDC Specialist: Lead Nurturing & Appointments

Five Star Chevrolet GMC; Warner Robins (GA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid vacation PTO

5 day work week

Medical Dental Vision

401k + Match program

Life Insurance

Short & Long Term Disability Insurance

Employee Vehicle Purchase Program

Long Term Job Security

Job summary

Five Star Chevrolet is seeking a Business Development Center Representative to engage online leads, qualify interest, and schedule appointments with sales consultants. You will support customers via email, text, and phone while following established processes to drive the sales cycle.

The role emphasizes communication, organization, and teamwork in a fast-paced automotive environment, with opportunities to progress within the sales team and build customer relationships.

Qualifications

• Excellent communication skills (email/text/phone).
• Follows the prescribed process.
• Detail oriented.
• Self-motivated and success driven.
• Team player.
• College degree preferred.
• Ability to manage a team.
• 3 years Automotive Sales or BDC Experience is Preferred.

Responsibilities

• Follow up with customers indicating purchasing interest through our website.
• Follow up with prospective customers and return email / voicemail.
• Support online customers by setting appointments.
• Spend time with customers to determine their needs and discusses vehicle options.
• Assign Customers to a Full Time Sales Consultant to complete the sales process.
• Follow up with existing customers to confirm their satisfaction and generate leads and ask for referrals for future business.
• Work with Internet Team to maintain processes and achieve sales objectives.
• This is not a Sales Position but you will be involved in speaking with customers and helping to assign them to the sales department as well as answering questions and guiding them in the sales process.

Skills

Communication skills

Process adherence

Detail oriented

Self-motivated

Team player

People management

Lead handling

Education

College degree preferred

Job description

Five Star Chevrolet is seeking a Business Development Center Representative to engage online leads, qualify interest, and schedule appointments with sales consultants. You will support customers via email, text, and phone while following established processes to drive the sales cycle.

The role emphasizes communication, organization, and teamwork in a fast-paced automotive environment, with opportunities to progress within the sales team and build customer relationships.