Automotive BDC Specialist: Lead Nurturing & Appointments

Five Star Ford; Warner Robins (GA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation/ PTO

5 day work week

Medical, Dental and Vision

401k + Match program

Life Insurance

Short & Long Term Disability Insurance

Employee Vehicle Purchase Program

Long Term Job Security

Job summary

Five Star Chevrolet in Warner Robins, GA is seeking a Business Development Center Representative to follow up with online leads, set appointments, and guide customers through the sales process. This on-site role emphasizes communication, process adherence, and teamwork with the Internet Team.

Ideal candidates have a college degree preference and 3+ years in automotive sales or a BDC setting, with strong lead management.

Qualifications

• Excellent communication skills (email/text/phone)
• Follows the prescribed process
• Detail oriented
• Self-motivated and success driven
• Team player
• College degree preferred
• Ability to manage a team
• 3 years Automotive Sales or BDC Experience is Preferred
• Ability to manage a large volume of leads

Responsibilities

• Follow up with customers indicating purchasing interest through our website.
• Follow up with prospective customers and return email / voicemail.
• Support online customers by setting appointments.
• Speak with customers to determine needs and discuss vehicle options.
• Assign customers to a Full Time Sales Consultant to complete the sales process.
• Follow up with existing customers to confirm satisfaction and generate leads and referrals.
• Work with Internet Team to maintain processes and achieve sales objectives.
• Assist in guiding customers in the sales process (not a sales position)

Skills

Excellent communication

Follows the prescribed process

Detail oriented

Self-motivated

Team player

Ability to manage a team

3 years Automotive Sales/BDC

Leads management

Education

College degree preferred

Job description

Five Star Chevrolet in Warner Robins, GA is seeking a Business Development Center Representative to follow up with online leads, set appointments, and guide customers through the sales process. This on-site role emphasizes communication, process adherence, and teamwork with the Internet Team.

Ideal candidates have a college degree preference and 3+ years in automotive sales or a BDC setting, with strong lead management.