Automotive BDC Specialist — Lead Nurture & Appointments

Kunes Auto Group; Woodstock (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discounts

Career growth opportunities

Daily pay

Continuous training

Bonus opportunities

Business casual dress code

Employee assistance program

Job summary

Kunes Auto Group is seeking a motivated Business Development Representative (BDC Rep) to be the first point of contact for potential customers. You will engage leads, schedule appointments, and provide an exceptional experience via phone, text, and email to support the sales team and drive showroom traffic.

In this role, you will respond quickly to inquiries, build rapport, and document all interactions in the CRM.

Qualifications

• Experience in sales or customer-facing roles with strong communication.
• Proven ability to manage multiple tasks and maintain organization.
• Experience in a fast-paced environment and willingness to work nights and Saturdays.

Responsibilities

• Respond quickly to online leads and phone inquiries.
• Initiate outbound calls, texts, and emails to schedule and confirm sales appointments.
• Build rapport and maintain communication with potential customers.
• Accurately document all customer interactions in the CRM system.
• Collaborate with the sales team to drive customer engagement.
• Learn and apply scripts, techniques, and processes that lead to successful appointments.
• Follow up with leads that have not yet visited or purchased.

Skills

Sales experience

Call center experience

Inside sales

Communication skills

Multitasking

Typing skills

Fast-paced environment

Evening and weekend availability

Tools

CRM software

Job description

Kunes Auto Group is seeking a motivated Business Development Representative (BDC Rep) to be the first point of contact for potential customers. You will engage leads, schedule appointments, and provide an exceptional experience via phone, text, and email to support the sales team and drive showroom traffic.

In this role, you will respond quickly to inquiries, build rapport, and document all interactions in the CRM.