Automotive BDC Specialist — First-Contact Champion

Krause Auto Group; Alpharetta (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Dental & vision insurance

Paid vacation PTO and holidays

Employee discounts on products and 2?3

Job summary

Krause Auto Group is seeking a Business Development Representative to be the first connection in the customer's buying journey. You will handle inbound inquiries, qualify leads, schedule appointments, and coordinate with the sales team to create a smooth dealership experience.

This role emphasizes energy, customer service, and teamwork in a fast-paced automotive environment. A high school diploma and valid driver's license are preferred, with opportunities for growth into sales or management.

Qualifications

• Minimum high school diploma or equivalent
• Valid driver's license preferred
• Strong communication and relationship-building skills
• Experience in customer service or sales preferred

Responsibilities

• Serve as the first point of contact for customers interested in vehicles and services
• Answer inbound calls, internet inquiries, and live chat requests
• Schedule and confirm appointments for the dealership team
• Provide initial vehicle and dealership information to customers
• Assist customers with basic financing information and next steps
• Follow up with leads not yet ready to purchase and with missed appointments
• Maintain accurate customer records and daily CRM activity
• Collaborate with sales teams and leadership to improve customer experience

Skills

Customer service

Call center experience

Sales experience

Communication

Team-oriented

CRM experience

Multitasking

Education

High School Diploma or Equivalent

Tools

CRM systems

Job description

Krause Auto Group is seeking a Business Development Representative to be the first connection in the customer's buying journey. You will handle inbound inquiries, qualify leads, schedule appointments, and coordinate with the sales team to create a smooth dealership experience.

This role emphasizes energy, customer service, and teamwork in a fast-paced automotive environment. A high school diploma and valid driver's license are preferred, with opportunities for growth into sales or management.