Automotive BDC Specialist: Inbound Leads & Appointments

Victory Toyota Highlands; West Virginia; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Direct Deposit

Job summary

Victory Automotive Group is seeking a Business Development Representative to handle inbound sales and service inquiries, schedule appointments, and coordinate with Sales and Service teams. You will greet visitors in a friendly, professional manner and support showroom goals while maintaining accurate records and delivering excellent customer service.

The ideal candidate will have prior customer service or administrative experience, strong communication and organizational skills, and a basic

Qualifications

• Must have strong administrative and organizational skills.
• Experience in customer-facing roles is preferred.
• Excellent communication and interpersonal abilities are essential.
• Familiarity with automotive sales/service is a plus.

Responsibilities

• Manages inbound sales and service inquiry scheduling by phone or internet.
• Coordinates questions with the appropriate department personnel.
• Tracks appointments and follow-ups, and maintains documentation.
• Provides administrative support as needed.

Skills

Administrative skills

Communication skills

Customer service

Phone skills

Education

High school diploma or GED

Tools

Microsoft Office

Reynolds and Reynolds

Job description

Victory Automotive Group is seeking a Business Development Representative to handle inbound sales and service inquiries, schedule appointments, and coordinate with Sales and Service teams. You will greet visitors in a friendly, professional manner and support showroom goals while maintaining accurate records and delivering excellent customer service.

The ideal candidate will have prior customer service or administrative experience, strong communication and organizational skills, and a basic