Automotive Service BDC & Appointment Specialist

Victory Automotive Group; Oceanside (CA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Holidays

Professional workplace

Non-smoking workplace

Drug free workplace

Advancement opportunities

Direct deposit

401(k) with company match

Job summary

Victory Automotive Group is seeking a motivated Service Center Business Development Representative to handle incoming service inquiries, greet visitors, and coordinate appointments. The role includes clerical duties and basic customer service in a busy automotive service environment.

The ideal candidate has previous administrative or call center experience, strong communication skills, and familiarity with the automotive service industry.

Qualifications

• 1–2 years of customer service or call-center experience helpful.
• Strong verbal and written communication abilities.
• Professional appearance and dependable work ethic.
• Proficient with Microsoft Office and web/e-mail tools.

Responsibilities

• Handle incoming service and sales inquiries and schedule appointments.
• Greet visitors in a friendly, helpful manner and coordinate with departments.
• Follow up with leads, phone and online inquiries, and schedule coordination.
• Maintain documentation and records for service departments.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office

Phone skills

Education

High school diploma or GED

Tools

Reynolds & Reynolds

Job description

Victory Automotive Group is seeking a motivated Service Center Business Development Representative to handle incoming service inquiries, greet visitors, and coordinate appointments. The role includes clerical duties and basic customer service in a busy automotive service environment.

The ideal candidate has previous administrative or call center experience, strong communication skills, and familiarity with the automotive service industry.