Automotive BDC Specialist - Inbound Leads & Appointments

Freewaytoyota; Hanford (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group is seeking a self-motivated Business Development Representative to join our team. You’ll receive, process, and coordinate all incoming sales inquiries, showroom requests, and service queries to deliver outstanding customer service and drive sales.

The ideal candidate has experience in administrative or call center roles, strong communication and computer skills, and a friendly, professional demeanor. Automotive industry knowledge is a plus.

Qualifications

• High school diploma or GED.
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.).
• Working knowledge of the automotive industry a plus
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Strong organizational and time management skills
• Strong computer and internet skills, including Microsoft Office suite
• Reynolds and Reynolds experience a plus

Responsibilities

• Manages all incoming sales and service appointment queries (phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Manages all required paperwork and records and prepares documentation when needed
• Provides administrative assistance as needed

Skills

Customer service

Administrative

Phone skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reynolds and Reynolds

Job description

Victory Automotive Group is seeking a self-motivated Business Development Representative to join our team. You’ll receive, process, and coordinate all incoming sales inquiries, showroom requests, and service queries to deliver outstanding customer service and drive sales.

The ideal candidate has experience in administrative or call center roles, strong communication and computer skills, and a friendly, professional demeanor. Automotive industry knowledge is a plus.