Automotive BDC Specialist - Inbound Leads & Appointments

Victory Toyota Charleston; Charleston (WV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Toyota Charleston is seeking a Business Development Representative to manage customer inquiries and enhance service delivery. The successful candidate will coordinate sales and service appointments, assist in paperwork, and maintain communication with customers while providing exceptional service.

This role requires strong organizational skills and a professional demeanor. Previous experience in similar positions will be an advantage, along with knowledge of the automotive industry.

Qualifications

• Previous experience in administrative, clerical, or customer service roles.
• Working knowledge of automotive industry is a plus.
• Pleasant personality with a helpful attitude.

Responsibilities

• Manage incoming sales and service appointment queries.
• Develop action plans to resolve customer issues.
• Coordinate with departments on inquiries.
• Track sold vehicles and parts.
• Follow up on leads and manage paperwork.

Skills

Strong organizational skills

Communication skills

Customer service experience

Microsoft Office proficiency

Dependability

Education

High school diploma or GED

Tools

Reynolds and Reynolds

Job description

Victory Toyota Charleston is seeking a Business Development Representative to manage customer inquiries and enhance service delivery. The successful candidate will coordinate sales and service appointments, assist in paperwork, and maintain communication with customers while providing exceptional service.

This role requires strong organizational skills and a professional demeanor. Previous experience in similar positions will be an advantage, along with knowledge of the automotive industry.