Automotive BDC Specialist - Fast-Paced Customer Growth

Krause Auto Group; Morrow (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation, PTO, and holidays

Employee discounts on products and &s

Job summary

Krause Auto Group in Georgia is seeking a dynamic Business Development Representative to be the first touchpoint in the customer buying journey. You will engage with prospective buyers, qualify leads, and help create an outstanding dealership experience.

In this fast-paced role, you will answer inbound calls, online inquiries, and live chats; schedule and confirm appointments; share initial vehicle and financing information; and keep accurate CRM records while collaborating with the sales team

Qualifications

• Experience in customer service or call center environments.
• Strong communication and relationship-building skills.
• Familiarity with CRM systems and digital communication tools.
• Ability to multitask in a fast-paced setting.
• Willingness to learn and grow within automotive industry.

Responsibilities

• Serve as the first point of contact for customers interested in vehicles and services.
• Answer inbound calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Provide initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Maintain accurate customer records in the CRM system.

Skills

Customer service

Communication

CRM experience

Multitasking

Team orientation

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Krause Auto Group in Georgia is seeking a dynamic Business Development Representative to be the first touchpoint in the customer buying journey. You will engage with prospective buyers, qualify leads, and help create an outstanding dealership experience.

In this fast-paced role, you will answer inbound calls, online inquiries, and live chats; schedule and confirm appointments; share initial vehicle and financing information; and keep accurate CRM records while collaborating with the sales team